Shipping

Order processing times vary based on inventory, production status, and more.

For International shipping charges, please contact us via email for accurate pricing. 

For questions about your order, please contact us via email at productinfo@shadowmarq.com

Orders may be cancelled if the item has not yet been shipped. Shadowmarq does not initiate any claims with carriers. 

Returns

To be eligible for a return, your product must be unused, in new condition, and in the original packaging. The original sales invoice must accompany the return. No refunds or exchanges will be offers for items over 30 calendar days from the date of receipt. 

All shipping and other fees associated with a return are up to, and will be charged to the customer. A restocking fee may apply. 

Shadowmarq does not initiate any claims with carriers. We do not guarantee the receipt of the returned item and suggest purchasing shipping insurance and tracking.