FAQs

Shadowmarq specializes in high-performance and exclusive parts for the Mercedes Sprinter and Ineos Grenadier. We offer a range of products including custom suspensions, exterior modifications, and premium performance upgrades.

To access Dealer pricing, simply complete our Dealer Inquiry Form with your information. Once submitted, our team will reach out to provide you with access.

We accept various payment methods including major credit cards, debit cards, and other secure payment options. All transactions are processed through a secure payment gateway.

We offer fast shipping on all orders. Shipping times and costs vary based on your location and the shipping method selected at checkout. You’ll receive a tracking number once your order has shipped.

Yes, we offer international shipping. Please note that shipping costs and delivery times will vary depending on your location. Customs duties and taxes may also apply.

We offer a return and exchange policy for items that are in their original condition and packaging. Please refer to our Shipping + Returns page for detailed information and instructions.

You can contact our customer support team via email at productinfo@shadowmarq.com or through our Contact Us page. We’re here to assist you with any questions or issues you may have.

Currently, we do not offer installation services. However, you can find a list of registered installers in our main menu to easily locate an installer near you.

If you’re unsure which product is best for your vehicle, our team is here to help. You can contact us with details about your vehicle, and we’ll assist you in selecting the right parts. Additionally, our product descriptions include compatibility information to help guide your choice.

Yes, many of our products come with a manufacturer’s warranty. Please refer to the specific product page for warranty details. If you have any questions about warranty coverage, feel free to contact our support team.

Yes, once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

We occasionally offer discounts and promotions on our products. Be sure you are signed up for our newsletter to stay updated on the latest offers and news.