FAQs
Frequently asked question
1
What types of products does Shadowmarq offer?
Shadowmarq specializes in high-performance and exclusive parts for the Mercedes Sprinter and Ineos Grenadier. We offer a range of products including custom suspensions, exterior modifications, and premium performance upgrades.
2
How can get exclusive Dealer pricing?
To access Dealer pricing, simply complete our Dealer Inquiry Form with your information. Once submitted, our team will reach out to provide you with access.
3
What payment methods do you accept?
We accept various payment methods including major credit cards, debit cards, and other secure payment options. All transactions are processed through a secure payment gateway.
4
What is your shipping policy?
We offer fast shipping on all orders. Shipping times and costs vary based on your location and the shipping method selected at checkout. You’ll receive a tracking number once your order has shipped.
5
Do you offer international shipping?
Yes, we offer international shipping. Please note that shipping costs and delivery times will vary depending on your location. Customs duties and taxes may also apply.
6
Can I return or exchange an item?
We offer a return and exchange policy for items that are in their original condition and packaging. Please refer to our Shipping + Returns page for detailed information and instructions.
7
How can I contact customer support?
You can contact our customer support team via email at productinfo@shadowmarq.com or through our Contact Us page. We’re here to assist you with any questions or issues you may have.
8
Do you offer installation services?
Currently, we do not offer installation services. However, you can find a list of registered installers in our main menu to easily locate an installer near you.
9
How do I know which product is right for my vehicle?
If you’re unsure which product is best for your vehicle, our team is here to help. You can contact us with details about your vehicle, and we’ll assist you in selecting the right parts. Additionally, our product descriptions include compatibility information to help guide your choice.
10
Are your products covered by a warranty?
Yes, many of our products come with a manufacturer’s warranty. Please refer to the specific product page for warranty details. If you have any questions about warranty coverage, feel free to contact our support team.
11
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
12
Do you offer any discounts or promotions?
We occasionally offer discounts and promotions on our products. Be sure you are signed up for our newsletter to stay updated on the latest offers and news.